Frequently Asked Questions

What conditions classify a pest problem as the landlord’s responsibility in a rental property?

Typically, infestations stemming from factors other than tenant behavior (i.e., failure to dispose of garbage and maintain a hygienic environment) are the landlord’s responsibility. Massachusetts, New Hampshire, Connecticut, and Rhode Island require landlords to maintain clean, safe, pest-free properties and conduct regular inspections to aid in prevention.

How can renters verify whether a lease outlines shared pest control obligations?

Renters should review their lease agreements, which should provide a clear overview of who pays for what. Leases should outline the landlord’s stipulations regarding tenant responsibilities, the landlord’s duties, and other pest-related issues like seasonal treatments and routine inspections.

What signs indicate that a pest issue is caused by building conditions rather than tenant behavior?

Some of the most obvious signs include cracks in the foundation and improperly sealed windows, doors, and openings like vents and utility intrusions. Overgrown landscaping and a failure to address moisture issues, like plumbing leaks, clogged gutters, and moisture-damaged wood, also indicate building conditions are the problem, rather than tenants’ habits.

How quickly must landlords take action once a pest infestation is reported?

It depends on state laws. Generally, landlords must inspect the rental and adjacent units or have them inspected within one to two days of being notified. In some states, such as Connecticut, landlords may have up to five days. In short, swift action can help increase the effectiveness of treatment, while delaying action may worsen the problem. With that in mind, landlords should take action as soon as possible.

What steps should tenants document when requesting pest control from a landlord?

Tenants must report pest activity promptly and provide documentation as evidence whenever possible. This may include taking videos or photos of live pests and logging where and when pests were spotted. Again, tenants should refer to their lease agreements, which may outline the precise procedures for reporting pests.

What circumstances require third-party pest professionals to evaluate a rental property?

Any evidence of pest activity should trigger a call to professionals for assessment and intervention. Professional exterminators are required when landlords do not live in or on the property, the property has fewer than three units, and landlords fail to regain control using other methods. Additionally, if infestations impact health and habitability, landlords should always reach out for expert assistance.

The Catseye team will inspect the unit and the property to get to the heart of the problem and devise the most effective treatment strategy. Catseye Pest Control has worked with both landlords and tenants for more than 30 years. Contact us today to schedule a free inspection to begin preventative measures or to eliminate an infestation.